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Addressing Frequently Asked Questions Regarding Telltale

01 Oct, 2018, 00:55 | Posted by: Jennifer
A lot of questions have come up regarding Telltale. I thought about putting this as an update to Jason's PSA, but I thought it deserved its own post. Here are the answers to the main questions I've heard in the comments here and at the Telltale forums. If you have any further questions, feel free to ask them in the comments, and I'll try my best to answer them.
  • Telltale's older games, up to The Walking Dead Season One, have had their DRM removed at the Telltale website prior to their closing, so they no longer have to go through Telltale server authentication to play.
  • If you purchased the game from the Telltale Store, the newer titles, from 2013 to 2018 (excepting 400 Days as that's considered part of The Walking Dead Season One) - The Wolf Among Us to The Walking Dead: The Final Season episode 2 - need to authenticate with Telltale's servers before playing. The server is still active, although it's unknown how long that will continue to be the case.
  • Telltale server authentication is not required if the game was purchased from other outlets such as Steam, GOG.com, or Humble Bundle, or if you own the retail discs. These will of course still have some DRM depending on the outlet (such as Steam's server authentication).
  • Telltale's season pass discs included one or more episodes, with the rest needing to be downloaded. The season pass disc is your authentication. However, it's unknown how long the Telltale website will remain online, so it's recommended to download the remaining episodes as soon as possible.
  • All of the Telltale developed games (and Hector: Badge of Carnage) can be re-downloaded from the Telltale website at the moment if you had already purchased them (except for Poker Night 2 since they never sold that at their store). This includes titles removed from sale at digital outlets, such as Wallace & Gromit's Grand Adventures and Law & Order Legacies.
  • Prior to their closing, I worked with the web team to get the old games available again by supplying my retail cover art for the missing games, unfortunately, they said they couldn't put up the old third-party games they used to sell (Kings Quest collection, Monkey Island special editions, etc.) because they couldn't remove the DRM. Unfortunately, if you purchased a third-party game at the Telltale Store (other than Hector: Badge of Carnage), they can no longer be redownloaded.
  • Telltale's games will remain downloadable at other digital outlets such as Steam, GOG.com, etc., even if the games are removed from sale at some point.
  • The older games (Telltale Texas Hold'em, Sam & Max: Season One and Two, etc.) crash when running in Windows 10. These games can be played by removing the 'prefs.prop' file, although you may be restricted to playing in a window. Sadly, this applies to games purchased at any outlet, including the retail discs.
  • If you have a certificate error, this workaround might help (thanks to Jones Jr. for the solution). Update: I was informed by Telltale alum TheSeg that these are Symantec Legacy certificates. These are not allowed in the latest Chrome betas. Using the stable branches of browsers should work, but of course, this will only work as long as the stable branch isn't caught up with the beta branch.
The Telltale support staff is gone now, so you'll get an automated message informing you of this fact if you try to contact them. During my tenure as a moderator at the Telltale forums, I talked extensively with the support staff and the web team on workarounds for a lot of problems. These staff members are gone now, so I don't have direct contact with staff anymore, but I'll try my best to answer any question you may have if you leave a message in the comment section of this post.

What does everyone else think about this?

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  • Avatar
    Comment by: cortez | Posted 03 Oct, 2018, 14:45 | Quote
    So... I've got Sam & Max S1-3, TOMI and BTTF on these DVD editions you could get from TTG after the seasons were complete. Do they need online authorization as well?
  • Avatar
    Comment by: Melancholick | Posted 02 Oct, 2018, 13:55 | Quote

    Remi

    I gave Sam & Max S3 a whirl, and it works just fine. Does not require TTG authentication.

    Who knows how long they'll be able for streaming . . .



    Thanks kindly. TO THE CONSOLE!
  • Avatar
    Comment by: jkohen | Posted 02 Oct, 2018, 02:04 | Quote

    TheSeg

    jkohen

    I don't seem to be able to log into telltale.com, it's been returning the following error all day, "Looks like something went awry. Please try again in a minute."



    See my comment about Symantec Legacy certs. You must be on a Beta of Chrome right now. You can try another browser which doesn't have the security put in place yet (stable versions including Chrome and Firefox).



    Oh, yeah, I used Microsoft Edge and it worked, thank you. I didn't realize your post related to logins as well.
  • Avatar
    Comment by: Kroms | Posted 01 Oct, 2018, 17:14 | Quote
    "Or something." - Kroms.
  • Avatar
    Comment by: Kroms | Posted 01 Oct, 2018, 17:12 | Quote
    We should probably crown Jennifer or something at the close of the year or something. Jennifer, if I ever run into you, I'll, like, buy you chocolate (or pepperoni pirate pizza, whatever).
  • Avatar
    Comment by: Remi | Posted 01 Oct, 2018, 15:43 | Quote

    Melancholick

    Thanks so much, Jennifer. Any word on whether or not there's any potential issues with the Playstation Now versions of the older TT catalogue?

    I've got ToMI and BttF saved on my PS4 and was just curious. I don't think they require server validation, but I'm likely to stream down the other TT games in the next few days, just in case.



    I gave Sam & Max S3 a whirl, and it works just fine. Does not require TTG authentication.

    Who knows how long they'll be able for streaming . . .
  • Avatar
    Comment by: Melancholick | Posted 01 Oct, 2018, 14:14 | Quote
    Thanks so much, Jennifer. Any word on whether or not there's any potential issues with the Playstation Now versions of the older TT catalogue?

    I've got ToMI and BttF saved on my PS4 and was just curious. I don't think they require server validation, but I'm likely to stream down the other TT games in the next few days, just in case.
  • Avatar
    Comment by: Scummbuddy | Posted 01 Oct, 2018, 11:18 | Quote
    Thank you Jennifer. You're amazing
  • Avatar
    Comment by: Jones Jr | Posted 01 Oct, 2018, 08:01 | Quote
    So far I've only had an issue with installing Puzzle Agent 2. Instead of the standard Windows 10 yellow UAC box popping up prompting to allow the install, it is a red UAC box. Details as follows...

    Publisher: Unknown
    File Origin: Hard drive on this computer
    Program location: ".....\PuzzleAgent2_setup.exe" /UAC:11012C /NCRC
    Show information about the publisher's certificate (which is a link)
    Then there is a "Close" button
    Clicking on the link doesn't actually open the certificate.

    Going to the installer > Properties > Digital Signatures > click on certificate > click Details...
    Digital Signature Information displays: "A certificate was explicitly revoked by its issuer"
    ...In fairness, it says the certificate was only valid to 29 Jan 2012.
    This certificate was issued by Thawte Code Signing CA.

    Either way... that hack that I posted before got around it easy enough.
  • Avatar
    Comment by: TheSeg | Posted 01 Oct, 2018, 02:25 | Quote

    jkohen

    I don't seem to be able to log into telltale.com, it's been returning the following error all day, "Looks like something went awry. Please try again in a minute."



    See my comment about Symantec Legacy certs. You must be on a Beta of Chrome right now. You can try another browser which doesn't have the security put in place yet (stable versions including Chrome and Firefox).
  • Avatar
    Comment by: jkohen | Posted 01 Oct, 2018, 02:02 | Quote
    I don't seem to be able to log into telltale.com, it's been returning the following error all day, "Looks like something went awry. Please try again in a minute." I don't know if I ever migrated the account over from telltalegames.com, and the password reminder doesn't seem active. Any idea how to fix the login?
  • Avatar
    Comment by: TheSeg | Posted 01 Oct, 2018, 01:53 | Quote
    It's worth noting that all of the Telltale certs are Symantec Legacy certs. If you're on Chrome Beta and likely other browsers, the sites will start refusing to load and other assets. Soon this will be on stable branches. I'm about 90% sure this is why you're getting cert errors in Windows 10.

    I hope a deal is stuck to transfer purchases to either Steam, Humble, or other storefront. And by deal, I mean someone running a batch key output for either platform.

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